Privacy policy.

Privacy Policy

Last updated: May 10th, 2025.

At Liminal Mind Therapy, your privacy is not just protected — it is sacred. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website or engage in therapy services. We are committed to safeguarding your confidentiality in alignment with the Personal Health Information Protection Act (PHIPA) of Ontario.

1. Information We Collect

We may collect the following types of information:

  • Personal Identifying Information: Name, email address, phone number, location (for service eligibility), and any details you voluntarily provide via contact forms or intake documents.

  • Health Information: Shared during therapy sessions, assessments, or intake — used solely to support your therapeutic care.

  • Website Usage Data: Non-identifying data such as IP address, device type, and browsing behavior, collected via cookies and analytics tools (e.g., Google Analytics).

2. Use of Your Information

Your personal and health information is used for the following purposes:

  • To deliver safe and effective psychotherapy services

  • To communicate with you regarding scheduling or therapy-related matters

  • To comply with legal, regulatory, or ethical obligations

  • To improve our website and better understand visitor behavior

We do not sell or share your personal information for marketing or third-party advertising.

3. Consent

We only collect, use, or disclose your personal information with your informed consent, except where required by law (e.g., duty to report harm or abuse). You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.

4. Storage and Security

All client information is stored securely on Jane Health Management Platform. Reasonable administrative, physical, and technical safeguards are in place to prevent loss, theft, or unauthorized access.

5. Access to Your Information

You have the right to:

  • Access your personal records

  • Request corrections or updates

  • Ask about how your information is used or shared

To make a request, contact us directly at [your email].

6. Third-Party Services

We may use third-party providers (e.g., online booking, video therapy platforms, email marketing services). These platforms comply with Canadian privacy laws and are chosen with care to protect your information. We are not responsible for the privacy practices of external websites.

7. Cookies and Website Analytics

Our website uses cookies to improve user experience and understand how visitors engage with our site. You may disable cookies through your browser settings.

We use analytics to track anonymized website traffic data. This helps us offer better content and services to current and future clients.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be reflected on this page with a revised “last updated” date.

9. Contact

If you have questions or concerns about your privacy or how your information is managed, please reach out:

📧 elenathetherapist@gmail.com
🌐 www.liminalmindtherapy.ca